Bloxie Support
Need help?
We're happy to help with questions about sign-in, workspaces, projects & threads, polls, scheduling, Blox Credits, and subscriptions.
Topics
- Sign-in
- Workspaces
- Projects & Threads
- Polls
- Scheduling
- Blox Credits
- Subscriptions
Contact
Write to us directly or use the form — we'll get back to you as soon as possible.
support@bloxie.chSign-in Help
Most sign-in issues can be resolved with these steps:
- Restart the app and check your internet connection.
- For email sign-in: request a new sign-in link or code and check your spam folder.
- For Apple or Google: use the same account you originally signed up with.
- Update the app in the App Store and try again.
If sign-in still doesn't work, contact us at support@bloxie.ch with the sign-in method you used and a brief description of the issue.
Help with Purchases & Subscriptions
Blox Credits and subscriptions are processed through the Apple App Store:
- Purchases and subscriptions appear under Settings → Apple ID → Subscriptions, or in your purchase history.
- Missing purchases: run "Restore Purchases" in the Bloxie app.
- Cancellation or plan changes: always through Apple's subscription management.
- For discrepancies: have your Apple receipt / order number ready and send it to support@bloxie.ch.
Frequently Asked Questions
How do I sign in to Bloxie?
Open the Bloxie app and sign in with Apple, Google, or your email address. If you received an invitation by email, follow the link in the message — you'll be taken directly to the workspace or poll.
I can't sign in. What can I do?
First check your internet connection and make sure you're using the latest app version. For email sign-in: check your spam folder and open the sign-in link before it expires. For Apple/Google: make sure you're using the same account you originally signed up with. If nothing helps, email us at support@bloxie.ch with the sign-in method you used.
I haven't received an access code / email.
Wait a moment and check your spam and promotions folders. If you just signed up, you can request a new code in the app. For workspace invitations: ask the person who invited you to resend the link or invite you again.
How do workspaces, projects, and threads work?
A workspace is your shared space for teams or organizations. Within it, you create projects (initiatives) made up of threads — e.g. polls, scheduling, or discussions. Every thread has a clear status and can automatically move forward when needed.
How do guests take part in polls?
Participants can vote without their own Bloxie account via the voting link in the email or in their browser. Results and status update live for everyone involved.
What are Blox Credits?
Blox Credits are extra allowances you can use to extend your current subscription in specific ways — e.g. more threads, workspaces, or participants — without switching to a bigger plan right away. Purchases are processed through the App Store and tied to your Apple ID account.
How do I manage or cancel my subscription?
Subscriptions are managed through your Apple account: iPhone → Settings → [Your Name] → Subscriptions → Bloxie. Purchases, renewals, and cancellations are all handled by Apple; for questions about a charge, your App Store purchase history is often the best place to start. For questions about plans and limits, reach us at support@bloxie.ch.
I was charged twice, or a purchase is missing in the app.
Make sure you're signed in to the app with the same Apple account you used to purchase. Tap "Restore Purchases" in Settings. If your credits or subscription are still missing afterward, please send us the order number from your Apple receipt at support@bloxie.ch.
How do I delete my account?
You can delete your Bloxie account in the app settings. This removes your personal data in accordance with our privacy policy. Any active subscriptions must be canceled separately through Apple.